Testimonials

The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON (May 2024). I would absolutely recommend this course, it was over and above my expectations. The instructors were excellent!

Terrie Pitfield NNADAP Worker

Sheshegwaning First Nation - National Native Alcohol & Drug Addiction Program Worker

The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON (May 2024). The instructors were amazing. I appreciate all the experiences and knowledge they shared. Ryan's 80/20 rule and self care was amazing. I would absolutely recommend this course

Migwanas Pitawanakwat United Chiefs & Councils of Mnidoo Mnising

United Chiefs & Councils of Mnidoo Mnising Crisis / Social Worker

The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON (May 2024). This course was very informative and beneficial, especially for those in rural communities.

Emily Savage Land Based Learning Coordinator & First Responder

Land Based Learning Coordinator and volunteer Crisis Response Team member.

The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON. (May 2024) This course provided me the skills and techniques to apply when working with youth in crisis. This course is needed.

Summer Whitecap Wellness Navigator

Wikwemikong Health Services Wellness Navigator.

The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON, was very engaging. I felt very good taking this course. The instructors made it easy to learn, listen and engage. I would recommend this course to all those in the helping field.

Rhiana Buchanan Crisis Response Team Member

Mnidoo Mnising Mental Wellness Crisis Response Team

The CCII Scribe course hosted by the St. Thomas Police Service was very enlightening and I wish I could take it again one day. I would highly recommend taking this course.

Parker Cunday - Kawartha Lakes Police Service

Record Clerk

The CCII Scribe hosted by the St. Thomas Police Service was extremely beneficial and informative.

Lauren Millward - Brantford Police Service

Dispatcher - Communications Dept.

The Scribe course hosted by the St. Thomas Police Service met all my expectations. The Instructors made all the theory turn real. The guest speaker and the C.I.R.T demonstration was excellent.

Christina Andrews - Brantford Police Service

Records Clerk

I really enjoyed the Scribe course hosted by the St. Thomas Police Service and I am looking forward to using my skills and knowledge.

Dana Corporon South Simcoe Police Service

Dispatcher - Communication Dept.

The course meet my expectations the OPP guest speaker was a great addition. The course instructor Beth is great!

Jamie Noseworthy St. Thomas Police Service

Business Office Clerk

The Advanced Crisis Negotiations for Front-Line Responders Course hosted by the M'Chigeeng First Nation Manitulin Island exceeded my expectations. I would definitely recommend this course.

Erica Hare Peer Support and Outreach

Peer Support and Outreach coordinator

I attended the 4 day Advanced Crisis Negotiations for Front-Line Responders hosted by the M'Chigeeng First Nation Health Services. Tom, Jamie and Serenity Sandford were great presenters, with current and compelling case studies. I would highly recommend this course.

Jordan Ense Outreach Head

Outreach Head

Advanced Crisis Negotiations for Front-Line Responders three day course and the one day Critical Incident Stress Management review. Tom and Jamie were amazing. They both engaged with u and made sure we had a clear understanding of the course material. I would absolutely recommend this course.

Michelle Mattatall - Peer Support & Outreach

Peer Support & Outreach Worker

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " Both Beth and Tom are incredibly knowledgeable and allowed for a seamless learning environment. " " I would 100 % recommend this course."

Renee Foessel - Barrie Police Service - Platoon Records Clerk

Renee Foessel - Barrie Police Service - Platoon Records Clerk

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " Great course that touched on all topics even not exposed to on a usual basis. The sharing of personal experiences and lectures were excellent and helped with the learning process. " " I would recommend this course. "

Sandra Moore - Barrie Police Service

Sandra Moore - Barrie Police Service

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " Thank you so much for such a great course. " " I would absolutely recommend the course. "

Megan Band - Greater Sudbury Police Service. - Communicator

Megan Band - Greater Sudbury Police Service. - Communicator

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " " The course made me feel quite confident to go back to my service and be ready to serve as a scribe when needed." " Beth Rocked the course, so awesome to have education from an experienced and well versed member. "

Julie Thomas Barrie Police Service - Admin. Assistant - CID

Julie Thomas Barrie Police Service - Admin. Assistant - CID

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " " The Scribe course was very well done by Beth and Tom. They both taught us in a way that was easy to understand and encouraged us to learn the topic well." "An excellent course I would recommend it."

Kelsey Feltz Stratford Police Service - Special Constable

Kelsey Feltz Stratford Police Service - Special Constable

CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. - " I would absolutely recommend this course. Beth was an incredible instructor. Her knowledge and experience is a huge asset. Beth is very encouraging and passionate about the content. "

Kristin Conner Kingston Police Force

Kristin Conner Kingston Police Force

The CCII Scribe course hosted by the Durham Regional Police Service Oct. 30 to Nov. 2, 2023 - "This course was well laid out and presented allowing me to be confident in my future duties in the field."

Holly Turner Barrie Police Service - Platoon Records Clerk

Barrie Police Service - Platoon Records Clerk

The Crisis Negotiators Introduction course (Jan. 2023) offers a variety and valuable tools for anyone working with individuals in crisis. I would absolutely recommend this course!

Robin Steed - Director of Health Services Curve Lake First Nation

Director of Health Services Curve Lake First Nation

The CCII Crisis Negotiators Introduction course (Jan.2023) took the approach to teach the crisis negotiations for real life scenarios. Teaching to a diverse backgrounds is helpful for all when we interact outside the classroom. I would absolutely recommend this course.

Nicole Graham

Job Coach Anti-Human Trafficking Liaison

The three day Crisis Negotiators Introduction Course (Jan. 17-19, 2023) understanding managing people in crisis with case studies were very helpful. The instructors were most helpful and well versed, particularly Pat's resilience training. The course was well above my expectations.

Sherri Bayley | B.A., LL.B., LL.M. - Bayley Professional Corporation

The Crisis Negotiators Introduction Course (Jan.2023) was beyond my expectations. As a police officer the whole course was good and needed. The instructors were very well presenters and the case studies are a great way to learn how to deal with high risk incidents.

Sgt. Murray Bressette Anishinabek Police Service

Sergeant Anishinabek Police

The three day Crisis Negotiators Introduction Course (Jan.2023) was a good course. The Instructors and course material, case studies and scenarios were excellent!

Greg Frost Toronto Police Service

Police Constable - Toronto Police

The three day Crisis Negotiators Course (Jan. 2023) was an excellent introductory course for first responders working with individuals in crisis. I love the examples case studies and scenarios!

Constable Sheema Osipenko Anishinabek Police Service

Police Constable

I attended the Crisis Negotiators Introduction course hosted by the Stratford Police Service, November 22 - 24, 2022 it was very worthwhile. Great jobs guys!

Sgt. Ken Cook Saugeen Shores Police Service, Ontario

Sergeant - Criminal Investigations

Crisis Negotiators Introduction Course, hosted by the Six Nations Health Services, March 8 & 9, 2022. " The crisis negotiator training provides a great insight and knowledge that is useful to any persons working with individuals in social services and managing people in community services."

Sheila Hill - Intake Worker - Ganohkwasra

Intake Worker - Ganohkwasra

Crisis Negotiators Introduction Course hosted by the Six Nations Health Services, March 8 & 9 2022. "The information provided is / could be very helpful in any volatile situation."

Sylvia King - AADR Coordinator

AADR Coordinator

Crisis Negotiators Introduction Course hosted by the Six Nations Health Services, March 8 & 9 2022. "A great course, the information and tools given are useful for anyone dealing with crisis situations."

April Clarke - Mental Health Nurse Case Manager

Mental Health Nurse Case Manager

Crisis Negotiators Introduction Course hosted by the Six Nations Health Services March 8 & 9 2022. "I really enjoyed this course! The information was relevant and well presented and the activity was extremely well done.

Samantha Burmell - Early Psychosis Intervention.

Early Psychosis Intervention.

The course (Crisis Negotiators course, hosted by the Brantford Police Service June 2021) was well run, very professional and presented valuable information relevant for negotiations. The presenters were engaging and personable.

Jean-Francois Lauzon

Constable - Ontario Provincial Police

Great course (Crisis Negotiators Course hosted by the Brantford Police Service June 2021) lots of information obtained to apply to everyday policing not just crisis situations.

Sgt. Dan King

Sergeant - Smiths Falls Police Service

The Critical Incident Commanders Course was very informative. At the start I felt totally unprepared for the Incident Command position, at the end of the course I was much more confident and I could meet the expectations if needed. Sgt. Steve Kloostra Chatham-Kent P.S Critical Incident Response Team

Sgt. Steve Kloostra Chatham-Kent Police Service

Sgt. Critical Incident Response Team

The venue was amazing, considering the COVID restrictions.

Sgt. F. Giulian

Sergeant - Hamilton Police Service

This quality training (Crisis Negotiation) should be provided to all Police Officers even if they are not in a formal negotiator role.

Stephanie DeClark

Detective Woodstock Police Service

Crisis Negotiators Introduction course, delivered online via Durham College February 20 and 21, 2021. Thanks very much Tom. I thoroughly enjoyed the course. Perhaps we will cross paths again in the future. All the best. Constable K. Malone Hamilton Police Service

K. Malone

Constable Hamilton Police Service

CCII-Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. " Very much enjoyed the course, I learned a lot."

Sergeant Jonas Bonham, Kingston Police Service, Ontario

Sergeant

CCII-Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. “Very personable and knowledgeable instructors. A good mix of personal experiences and outside situations, along with critical events.” Staff Sergeant Brian Pete, Kingston Police Service, Ontario

Staff Sergeant Brain Pete, Kingston Police Service, Ontario

Staff Sergeant

CCII- Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. It was a great course, I would recommend it!

Sergeant Carla Stacey, Kingston Police Service

Sergeant

The scenario-based training exercise was perfect! Two persons per team, with an instructor / mentor and adding a Tactical Advisor and Scribe was a great way to gain their knowledge too. Great format!

Staff Sergeant Geoff Dempster, Kingston Police Service Ontario

Staff Sergeant

A great course overall. The training can be used for all types of police duties. Crisis Negotiators course, hosted by the Greater Sudbury Police Service, October 2020.

Sergeant Gilles Rainville, Greater Sudbury Police Service

Great course for people in jobs directly related to crisis negotiations, providing awareness of why and how people come to resolutions. Crisis Negotiators course, hosted by the Greater Sudbury Police Service, October 2020.

Constable Stephen Katulka, Greater Sudbury Police Service - Tactical Unit member.

The Instructors have years of experience and share great insight into what works and does not work. All members of our service should have this training as they will be able to utilize the information and training daily.

Sergeant Matt Hall Greater Sudbury Police Service. Crisis Negotiators Course hosted by the Greater Sudbury Police Service October 2020.rtvice

The extensive experience of the Instructors provides the students with the knowledge required to undertake the demanding position of a Crisis Negotiator. This course exceeded my expectations.

Kevin DeClark

Police Constable

CCII provided Incident Response training for Scribes, Negotiators and Incident Commanders to members of the Greater Sudbury Police Service and other Services in Northern Ontario. This was done with the assistance of local and provincial experts. CCII also tailored the courses to ensure the scenarios were beneficial to all members of the Incident Response Team, being Incident Commanders, Scribes, and Negotiators and met the Ministry standards for certification and recertification.

Inspector Todd C. Zimmerman Greater Sudbury Police Service

Operational Support Inspector

Recently attended the CCII Major Incident Commanders Course hosted by the Greater Sudbury Police Service and was very satisfied with the course.

Staff Sargent Peter Orsino Greater Sudbury Police Service

Staff Sargent, Uniform Patrol

In business, as in life, there are consequences from making the wrong decision. If you’re ready to go to the next level in terms of gaining knowledge, experience and preparedness, then Crisis Negotiation Training from the Canadian Critical Incident Inc. (CCII) will enhance your skills. Tom Hart combines his in-depth knowledge of critical incident command and crisis negotiations with real-world experiences in an engaging and enjoyable learning experience. Be prepared to confront non-routine decision making under extreme pressure, with limited information, in mission-critical, time-sensitive scenarios. Learn the importance of process to help you select, understand and use information and data to show you the way, so that your finely honed instincts can help guide the path to your desired outcome - with trust, confidence and commitment.

Dr.Howard Thaw

Dr. Howard H. Thaw, Negotiator - HELP.VC

Great course, would be of great value to any officer.

S/Sgt. Owen Lockhart Sarnia Police Service

S/Sgt. Professional Standards Branch

Great course. On point and current information. Excellent cast of instructors, who are recognized professionals from within their fields.

Sgt. Albert Pilbeam Chatham-Kent Police Service

Sgt. Critical Incident Response Team

I enjoyed the content of the Critical Incident Command Scribe course, first learning the broader perspective, 2nd day of the scribe-specific training and the 3rd day being able to apply the learned materials into a practical scenario. I left feeling very confident.

Shanley Southworth - Halton Regional Police Service

Corporate Services - Senior Buyer

Every day I learned something new. Tom Hart and Kate Harrison were so professional and knowledgeable, which kept the class engaged. Excellent week!

Brenda O'Neill

Registered Nurse - Durham Regional Police Mental Health Support Unit

I would absolutely recommend this course to any Officer or Mental Health Personnel.

Jason Saville

Constable

Highly recommend the Major Incident Commanders Course and training for all services, with Major Incident Command teams. Excellent instruction, current material and professional presentation. Great interaction with the class. Very engaging!

Michael Hunter North Bay Police Service

S/Sgt. Officer in Charge - Emergency Response Team

The Major Incident Commanders Course recently hosted by the Greater Sudbury Police Service, is a need any Incident Commander.

Inspector Derek Johnson

Inspector with the Anishinabek Police Service, Thunder Bay

Our agency interacts and cares for persons in crisis on a daily basis. Effective and compassionate response by staff is crucial for the safety of our clients and the community at large. Canadian Critical Incident Inc. provided vital information, methodologies and current awareness in the field to our staff. Tom’s material was delivered practically and with sensitive to our unique setting with men who live with concurrent disorders in a residential setting. The one-day course was engaging and impactful for the staff. Many thanks for your work and expertise in this area.

Frank Struth

Supervisor at St. Leonard’s House Place Peel

My Crisis Intervention students benefited greatly from Tom's expertise. His years of hands on experience in the field, his practical tips, and his use of real life examples made for a very informative and memorable presentation.

Theo Selles, M.Sc.

Justice Studies Program, Humber Guelph University

I had a basic understanding of Incident Command prior to this course, but I feel much better prepared to handle any major incident applying these principles. Learning details of some tactics was incredibly helpful.

S/Sgt. Robin Abbott Hamilton Police Service

S/Sgt. Hamilton Police Service

The content,instructors and learning environment all contribute positive to a experience and ensuring Incident Commanders are given the knowledge and tools required to take on such an important position.

Cst. Nicole Kadour

Cst. Critical Incident Response Team, Use of Force Instructor

The Crisis Negotiation Techniques for First Responders was an excellent course delivered by a very knowledgeable, professional. The content was very relevant, important and useful for Officers, who encounter critical incidents and crisis situations. Our Oshawa Municipal By-Law Enforcement staff have greatly benefited from Tom’s instruction and expertise.

Kevin C. Feagan

Manager, Municipal Law Enforcement Services, City of Oshawa

Having not been provided the full Major Incident Commanders Course since 2008, I found the refresher course content and the practical exercise most valuable and beneficial. Thanks Tom and Greg!

Marci Shelton

S/Sgt. Woodstock Police Service

I was very interested in obtaining the knowledge,skills and abilities for the CCII Crisis Negotiators course, hosted by the Greater Sudbury Police Service. I was engaged and throughout could relate the information to many calls for service. I feel this course is an asset and will enhance my road knowledge,skills and abilities and in addition I can be called upon to crisis negotiate and assist in moving towards a peaceful solution.

Sherry Young

Sergeant - Greater Sudbury Police Service

The feedback received from staff was very positive, relating to both your professional knowledge and extremely personable presentation, and the content of the program. Mental Health issues and how to appropriately interact with members of the public experiencing mental illness are among the most significant concerns in relation to officer safety. Providing information to officers regarding various mental illnesses, and how it may impact their investigation and enforcement actions is crucial to ensure officers can identify potential safety issues. Thank you again for providing Crisis Negotiation Techniques for First Responders to City of Pickering Staff.

Kimberly Thompson, CMM III, CPSO

Manager, By-law Enforcement Services, Corporate Services Department

Thank-you Tom, It was a terrific training opportunity.

Cst. Lorrie Anne Maitland

Crisis Negotiator, L-A Maitland, Woodstock Police Service

I would strongly encourage any supervisor especially those from smaller police services to take this training in the spirit of risk management and crisis preparedness.

S/Sgt. Kevin Beaudoin LaSalle Police Service

S/Sgt. Administration & Corporate Support, CID Supervisor

I believe the course curriculum covered in this course, is invaluable to not only negotiators, but also for front line officers and investigators.

Dave Parker

Brantford Police Service

The course (Crisis Negotiators Course, hosted by the Brantford Police Service June 2021) was an excellent mix of learning materials, case studies and scenario based training exercises.

Kevin Drynan

Constable - Timmins Police Service

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