Testimonials

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The extensive experience of the Instructors provides the students with the knowledge required to undertake the demanding position of a Crisis Negotiator. This course exceeded my expectations.

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I would strongly encourage any supervisor especially those from smaller police services to take this training in the spirit of risk management and crisis preparedness.

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The feedback received from staff was very positive, relating to both your professional knowledge and extremely personable presentation, and the content of the program. Mental Health issues and how to appropriately interact with members of the public experiencing mental illness are among the most significant concerns in relation to officer safety. Providing information to officers regarding various mental illnesses, and how it may impact their investigation and enforcement actions is crucial to ensure officers can identify potential safety issues. Thank you again for providing Crisis Negotiation Techniques for First Responders to City of Pickering Staff.

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I was very interested in obtaining the knowledge,skills and abilities for the CCII Crisis Negotiators course, hosted by the Greater Sudbury Police Service. I was engaged and throughout could relate the information to many calls for service. I feel this course is an asset and will enhance my road knowledge,skills and abilities and in addition I can be called upon to crisis negotiate and assist in moving towards a peaceful solution.

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Hi Monique: Re: Crisis Communications and De-Escalation for Police Communicators Course. I just wanted to thank you for putting on an excellent training course. I heard from one of my Senior Communicators today that it was the best training that we have had in years. I truly appreciate your efforts and most certainly your expertise. Thank you again for making my co-workers stronger in their abilities to perform their function. Craig Maki Emergency Communications Manager

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The content,instructors and learning environment all contribute positive to a experience and ensuring Incident Commanders are given the knowledge and tools required to take on such an important position.

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My Crisis Intervention students benefited greatly from Tom's expertise. His years of hands on experience in the field, his practical tips, and his use of real life examples made for a very informative and memorable presentation.

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The Major Incident Commanders Course recently hosted by the Greater Sudbury Police Service, is a need any Incident Commander.

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I would absolutely recommend this course to any Officer or Mental Health Personnel.

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I enjoyed the content of the Critical Incident Command Scribe course, first learning the broader perspective, 2nd day of the scribe-specific training and the 3rd day being able to apply the learned materials into a practical scenario. I left feeling very confident.

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Great course, would be of great value to any officer.

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CCII Scribe Course hosted by the Greater Sudbury Police Service; " Appricated the dynamics of the classroom - array of experience, you both set the tone - easy going, respectful and humorous...great!

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CCII provided Incident Response training for Scribes, Negotiators and Incident Commanders to members of the Greater Sudbury Police Service and other Services in Northern Ontario. This was done with the assistance of local and provincial experts. CCII also tailored the courses to ensure the scenarios were beneficial to all members of the Incident Response Team, being Incident Commanders, Scribes, and Negotiators and met the Ministry standards for certification and recertification.

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The Instructors have years of experience and share great insight into what works and does not work. All members of our service should have this training as they will be able to utilize the information and training daily.

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A great course overall. The training can be used for all types of police duties. Crisis Negotiators course, hosted by the Greater Sudbury Police Service, October 2020.

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CCII- Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. It was a great course, I would recommend it!

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CCII-Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. " Very much enjoyed the course, I learned a lot."

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This quality training (Crisis Negotiation) should be provided to all Police Officers even if they are not in a formal negotiator role.

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The course (Crisis Negotiators Course, hosted by the Brantford Police Service June 2021) was an excellent mix of learning materials, case studies and scenario based training exercises.

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The course (Crisis Negotiators course, hosted by the Brantford Police Service June 2021) was well run, very professional and presented valuable information relevant for negotiations. The presenters were engaging and personable.

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Crisis Negotiators Introduction Course hosted by the Six Nations Health Services, March 8 & 9 2022. "A great course, the information and tools given are useful for anyone dealing with crisis situations."

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Crisis Negotiators Introduction Course, hosted by the Six Nations Health Services, March 8 & 9, 2022. " The crisis negotiator training provides a great insight and knowledge that is useful to any persons working with individuals in social services and managing people in community services."

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The three day Crisis Negotiators Course (Jan. 2023) was an excellent introductory course for first responders working with individuals in crisis. I love the examples case studies and scenarios!

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The Crisis Negotiators Introduction Course (Jan.2023) was beyond my expectations. As a police officer the whole course was good and needed. The instructors were very well presenters and the case studies are a great way to learn how to deal with high risk incidents.

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The CCII Crisis Negotiators Introduction course (Jan.2023) took the approach to teach the crisis negotiations for real life scenarios. Teaching to a diverse backgrounds is helpful for all when we interact outside the classroom. I would absolutely recommend this course.