Testimonials

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The Advanced Crisis Negotiations for Front – Line Responders Course and the Critical Incident Stress Management workshop hosted by the Six Nations Health Service (May 2024) the course had great information and I would highly recommend this course.

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The Advanced Crisis Negotiations for Front – Line Responders Course and the Critical Incident Stress Management workshop hosted by the Six Nations Health Service (May 2024) the case studies and hands on experiences relating to managing crisis situations was priceless. I would absolutely recommend this course for front-line crisis responders.

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The Advanced Crisis Negotiations for Front – Line Responders Course and the Critical Incident Stress Management workshop hosted by the Six Nations Health Service (May 2024) provided my TERT response team great skills and techniques. The guest speakers for day three and four were most helpful.

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The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON (May 2024). The instructors were amazing. I appreciate all the experiences and knowledge they shared. Ryan's 80/20 rule and self care was amazing. I would absolutely recommend this course

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The Advanced Crisis Negotiations for First Responders Course hosted by the Mnidoo Mnising Mental Wellness Response Team, Little Current ON. (May 2024) This course provided me the skills and techniques to apply when working with youth in crisis. This course is needed.

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The CCII Scribe course hosted by the St. Thomas Police Service was very enlightening and I wish I could take it again one day. I would highly recommend taking this course.

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The Scribe course hosted by the St. Thomas Police Service met all my expectations. The Instructors made all the theory turn real. The guest speaker and the C.I.R.T demonstration was excellent.

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The course meet my expectations the OPP guest speaker was a great addition. The course instructor Beth is great!

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I attended the 4 day Advanced Crisis Negotiations for Front-Line Responders hosted by the M'Chigeeng First Nation Health Services. Tom, Jamie and Serenity Sandford were great presenters, with current and compelling case studies. I would highly recommend this course.

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CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " Both Beth and Tom are incredibly knowledgeable and allowed for a seamless learning environment. " " I would 100 % recommend this course."

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CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " Thank you so much for such a great course. " " I would absolutely recommend the course. "

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CCII Critical Incident Scribe course hosted by the Durham Regional Police Service Oct.30 to Nov. 2, 2023. " " The Scribe course was very well done by Beth and Tom. They both taught us in a way that was easy to understand and encouraged us to learn the topic well." "An excellent course I would recommend it."

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The CCII Scribe course hosted by the Durham Regional Police Service Oct. 30 to Nov. 2, 2023 - "This course was well laid out and presented allowing me to be confident in my future duties in the field."

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The CCII Crisis Negotiators Introduction course (Jan.2023) took the approach to teach the crisis negotiations for real life scenarios. Teaching to a diverse backgrounds is helpful for all when we interact outside the classroom. I would absolutely recommend this course.

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The Crisis Negotiators Introduction Course (Jan.2023) was beyond my expectations. As a police officer the whole course was good and needed. The instructors were very well presenters and the case studies are a great way to learn how to deal with high risk incidents.

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The three day Crisis Negotiators Course (Jan. 2023) was an excellent introductory course for first responders working with individuals in crisis. I love the examples case studies and scenarios!

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Crisis Negotiators Introduction Course, hosted by the Six Nations Health Services, March 8 & 9, 2022. " The crisis negotiator training provides a great insight and knowledge that is useful to any persons working with individuals in social services and managing people in community services."

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Crisis Negotiators Introduction Course hosted by the Six Nations Health Services, March 8 & 9 2022. "A great course, the information and tools given are useful for anyone dealing with crisis situations."

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The course (Crisis Negotiators course, hosted by the Brantford Police Service June 2021) was well run, very professional and presented valuable information relevant for negotiations. The presenters were engaging and personable.

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The course (Crisis Negotiators Course, hosted by the Brantford Police Service June 2021) was an excellent mix of learning materials, case studies and scenario based training exercises.

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This quality training (Crisis Negotiation) should be provided to all Police Officers even if they are not in a formal negotiator role.

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CCII-Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. " Very much enjoyed the course, I learned a lot."

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CCII- Major Incident Commanders Course, hosted by the Kingston Police Service, November 2020. It was a great course, I would recommend it!

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A great course overall. The training can be used for all types of police duties. Crisis Negotiators course, hosted by the Greater Sudbury Police Service, October 2020.

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The Instructors have years of experience and share great insight into what works and does not work. All members of our service should have this training as they will be able to utilize the information and training daily.

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CCII provided Incident Response training for Scribes, Negotiators and Incident Commanders to members of the Greater Sudbury Police Service and other Services in Northern Ontario. This was done with the assistance of local and provincial experts. CCII also tailored the courses to ensure the scenarios were beneficial to all members of the Incident Response Team, being Incident Commanders, Scribes, and Negotiators and met the Ministry standards for certification and recertification.

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In business, as in life, there are consequences from making the wrong decision. If you’re ready to go to the next level in terms of gaining knowledge, experience and preparedness, then Crisis Negotiation Training from the Canadian Critical Incident Inc. (CCII) will enhance your skills. Tom Hart combines his in-depth knowledge of critical incident command and crisis negotiations with real-world experiences in an engaging and enjoyable learning experience. Be prepared to confront non-routine decision making under extreme pressure, with limited information, in mission-critical, time-sensitive scenarios. Learn the importance of process to help you select, understand and use information and data to show you the way, so that your finely honed instincts can help guide the path to your desired outcome - with trust, confidence and commitment.

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Great course. On point and current information. Excellent cast of instructors, who are recognized professionals from within their fields.

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Every day I learned something new. Tom Hart and Kate Harrison were so professional and knowledgeable, which kept the class engaged. Excellent week!

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Highly recommend the Major Incident Commanders Course and training for all services, with Major Incident Command teams. Excellent instruction, current material and professional presentation. Great interaction with the class. Very engaging!

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Our agency interacts and cares for persons in crisis on a daily basis. Effective and compassionate response by staff is crucial for the safety of our clients and the community at large. Canadian Critical Incident Inc. provided vital information, methodologies and current awareness in the field to our staff. Tom’s material was delivered practically and with sensitive to our unique setting with men who live with concurrent disorders in a residential setting. The one-day course was engaging and impactful for the staff. Many thanks for your work and expertise in this area.

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I had a basic understanding of Incident Command prior to this course, but I feel much better prepared to handle any major incident applying these principles. Learning details of some tactics was incredibly helpful.

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The Crisis Negotiation Techniques for First Responders was an excellent course delivered by a very knowledgeable, professional. The content was very relevant, important and useful for Officers, who encounter critical incidents and crisis situations. Our Oshawa Municipal By-Law Enforcement staff have greatly benefited from Tom’s instruction and expertise.

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I was very interested in obtaining the knowledge,skills and abilities for the CCII Crisis Negotiators course, hosted by the Greater Sudbury Police Service. I was engaged and throughout could relate the information to many calls for service. I feel this course is an asset and will enhance my road knowledge,skills and abilities and in addition I can be called upon to crisis negotiate and assist in moving towards a peaceful solution.

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Thank-you Tom, It was a terrific training opportunity.

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I believe the course curriculum covered in this course, is invaluable to not only negotiators, but also for front line officers and investigators.