What makes our team so great?

Our expert Executive and Advisory Board consists of experienced Critical Incident Commanders, Crisis Negotiators, Tactical Members, Academics, Mental Health Professionals, in addition to Forensic Psychologists and Psychiatrists with unique on-call experience attending those experiencing an episode of mental illness during critical incidents. This team offers advice and guidance in managing the dynamics and challenges relating to critical incident command, crisis negotiations and mental health.


The Canadian Critical Incident Inc. (CCII) provides the course training material and knowledgeable and experienced instructors to the hosting police service, to acquire accreditation by the Ontario Ministry of Community Safety and Correctional Services, via the Ontario Police College. CCII offers courses in major incident command, crisis negotiating, scribing, first responder crisis negotiation techniques, and certification refreshers for police and military personnel throughout the province of Ontario. The Ontario Ministry of Community Safety and Correctional Services, via the Ontario Police College, issue the hosting police service the accreditation to qualify crisis negotiators and critical incident commanders. CCII brings the Ministry accredited courses and instructors to municipal police and military police facilities, thereby reducing cost and qualifying more members. Police personnel/services are better able to support community safety and use peaceful resolution in high-risk incidents when they have received quality training and accreditation in crisis negotiations/incident command, particularly in situations while attending to those suffering from mental illness and in a state of crisis.

Management Team

Durham Regional Police Service

Tom Hart


Tom Hart began his career in policing with the Durham Regional Police Service in 1980. Here he was assigned to frontline uniform duties, the Tactical Support Unit, Criminal Investigation Branch, and Homicide Joint Task Force with eight other police agencies, promoted to Detective, and assigned to the Intelligence Branch. For seven years he was primarily involved with investigating outlaw motorcycle gangs, following this he created and lead the Offender Management Unit as the Unit Leader for six years. His commitment to managing high risk sex offender and violent offenders qualified him as an expert witness. In 1992 Tom became a qualified Crisis Negotiator, during twenty years in this position he faced many challenges in Crisis Negotiations and Incident Command responding to over 140 call outs. Tom's twenty years as a Crisis Negotiator and eight years with the Durham Regional Police Tactical Support Unit, followed by four years later with the Nuclear Security Tactical Response Team, adds tremendous value to CCII.

Immediately following his retirement in the spring of 2012 Tom became the president of the Canadian Critical Incident Inc. (CCII). CCII delivers current, comprehensive and dynamic courses in Critical Incident Command and Crisis Negotiation, which are accredited by the Province of Ontario Ministry of Community Safety and Correctional Services. CCII develops and hosts The Annual Fall Seminar for Crisis Negotiators, Incident Commanders, Tactical and Correctional Officers. In addition to the seminar, he is the Editor-in-Chief of the Command Post newsletter. Tom also provides and one day workshop, Crisis Negotiation Techniques for First Responders, to assist first responders in dealing with the challenging, demanding, and potentially violent interaction with persons suffering from a mental illness and in a state of crisis.

In February 2013 the International Critical Incident Stress Foundation, Inc. certified Tom for Advanced Group Crisis Intervention, Individual Crisis Intervention and Peer Support. Tom is currently an executive with the Durham Regional Critical Incident Stress Support Team and is a member of the Correctional Services Canada Ontario Region-Citizen Advisory Committee.

Canadian Critical Incident Inc.
Vice President and Director of Training

Monique Rollin

Vice President and Director of Training

CCII is pleased to announce its recent addition of Inspector (ret.) Monique Rollin who will join the CCII team as Vice President and Director of Training. Monique is a CCII Advisory Board member and will work with CCII as a lead instructor and curriculum developer advancing the development of new courses and updated curriculum for CCII’s current and comprehensive training programs.

Monique comes to CCII as a highly experienced senior police leader of 31 years’ service with the Sault Ste. Marie Police Service possessing demonstrated abilities to lead diverse teams to high levels of success.  Monique is an experienced Crisis Negotiator, Incident Commander and provincially qualified police trainer instructing police officers as leaders, frontline supervisors, sexual assault & domestic violence investigators, financial crime investigators, Crisis/Hostage Negotiators and Critical Incident Commanders. Monique also trains police communicators, Special Constables and First Responders in the skills of crisis communications and de-escalation. Monique has extensive executive level leadership experience in Critical Incident Command, International Mass Casualty Disaster Management, maritime and border security, major crimes, police operations, tactical command, technological and administrative environments.

Monique will be a tremendous asset to CCII, as the company continues to grow to meet the challenges and demands facing law enforcement today and in the future.

For more information, course delivery, curriculum development or custom training please contact Monique Rollin at Monique@canadiancriticalincident.com  or visit the CCII website at https://canadiancriticalincident.com

Advisory Board

Behavioral Sciences and Analysis

Dr. Peter Collins

Forensic Psychiatrist

Dr. Peter Collins is the Forensic Psychiatrist with the OPP Criminal Behaviour Analysis Unit of the Behavioural Sciences & Analysis Section. Dr. Collins is also a Consultant Forensic Psychiatrist to RCMP “O” Division. He has been a member of the Toronto Police Service ETF Crisis Negotiation Team since 1992 and has assisted many other police Crisis Negotiation Teams throughout Ontario.

Dr. Collins is an expert on violent crime and has worked with, and instructed, numerous criminal justice agencies in Canada, the United States.

905-522-115 Ext. 33601

Dr. Mini Mamak

Forensic Psychologist

Dr. Mamak is the Senior Psychologist on the Forensic Service of St. Joseph’s Healthcare Hamilton and Assistant Professor with the Department of Psychiatry and Behavioural Neurosciences at McMaster University. Dr. Mamak is also a member of the Ontario Review Board. Her professional and research interests include criminal recidivism, aggression, and hostage negotiations. Dr. Mamak is routinely called upon to provide psychological services and opinions to both private and public sector organizations both nationally and internationally.

Ontario Provincial Police
OPP Crisis Negotiation Team Provincial Coordinator

Sgt. Aaron McClure

Sgt. Crisis Negotiation Team Coordinator
Sgt McClure started his career with the OPP in 1996 at the Kanata detachment before transferring to the Elgin County (St. Thomas) detachment in 1999. Aaron became a crisis negotiating team member in 2001 primarily working out of south western Ontario. Aaron has worked as a uniform patrol member before becoming a Sgt of the communication center in 2007. He then went back to patrol and was a platoon supervisor. During that time he was also the team leader for the West region crisis negotiation team. Aaron is also a graduate of the University of Western Ontario with a Hons. BA in Sociology.
Ontario Correctional Services College
Provincial Coordinator Crisis Negotiator Program Emergency Response Team

Jon Beninger

Sergeant - Provincial Coordinator Crisis Negotiator Program

Jon Beninger began his career with the Ministry of Community Safety & Correctional Services in 2002 as a Correctional Officer at the Central North Correctional Centre in Penetanguishene Ontario, which houses approximately 1200 inmates. In 2004 Jon promoted to Sergeant and became a Crisis Negotiator.  As a Crisis Negotiator he was involved in multiple team negotiator activations including suicidal and barricaded inmates, inmate protests and several large scale violent prison riots.  In 2014 Jon was offered a unique opportunity to join the Ontario Correctional Services College as the Provincial Coordinator for the Negotiator program under the Provincial Emergency Response and Security Unit.  Jon has since expanded the Provincial Negotiator Program membership and elevated the training to match the ever evolving and challenging inmate population throughout the diverse variation of Provincial institutions.  Through his vast personal and professional experiences, Jon has seen and believes in the power of communication to resolve crisis.


Waterloo Regional Police Service
Recently retired Inspector - General Investigations Division

Gregory Lamport

Recently retired Inspector WRPS

Greg Lamport is a former member of the Waterloo Regional Police Service with 30 years’ experience. Greg's policing experience includes, a former  commander of the General Investigations Division which encompasses the Detectives, Crime Management Teams, Domestic Violence Investigations and the Traffic Branch.
Greg has 14 years of experience in specialized policing, such as tactical operations and incident command. He has instructed Incident Command at the Canadian Police College and Ontario Police College. In 2011 he travelled to Indonesia where he taught Incident Command to members of the Indonesian National Police Service. Greg brings a great deal of knowledge and experience as co-instructor with CCII in Major Incident Command .

London Police Service

Inspector Dean Streefkerk

Former member of the Emergency Support Section

Inspector Dean Streefkerk is a member of the London Police Service and a former member of the Emergency Support Section which includes the Emergency Response Unit, Canine Unit, and Light Armored Vehicles Unit. Inspector Streefkerk has been involved in hundreds of operational tactical deployments, as the Tactical Commander, on the ground or in the Command Post. He brings an incredible amount of operational experience, knowledge, and leadership in the area of Crisis Negotiations and Incident Command.

South Simcoe Police Service

Steve Wilson


·Steve Wilson is a member of the South Simcoe Police Service, with over 30 years of policing experience. He currently holds the rank of Staff Sergeant and is the Officer in Charge of Criminal Investigations, Forensic Identification and Court Services with South Simcoe Police. Steve is a Major Incident Commander and serves as a Duty Officer. He has previous experience as the Manager of Support Services which includes Auxiliary Police, Canine, Corporate Communications, Emergency Response Unit, Fleet, Marine, Traffic, Training & Education and Volunteers.

Steve is a graduate of Police Leadership Executive Program at the University of Toronto's Rotman School of Management. He has a diploma in Human Resources Management through Georgian College and was accredited as a Certified Municipal Manager through the Ontario Municipal Management Institute in 2013.

Steve has extensive teaching and lecturing experience at the Ontario Police College, Toronto Police College and Provincial Police Academy. He is a part-time Professor at Georgian College in Orillia delivering higher education in the Police Foundations, Police Degree and Corrections programs.