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Canadian Critical Incident Inc. (CCII) was established to provide continuing education in the area of Crisis Negotiations and Major Incident Command and related training. CCII provides the course training material and instruction for the hosting police service, to acquire accreditation by the Ontario Ministry of the Solicitor General, via the Ontario Police College, for the Crisis Negotiators and Recertification Course and the Major Incident Commanders Course. Police personnel/services are better able to support community safety and use peaceful resolution in high-risk incidents when they have received quality training and accreditation in crisis negotiations/incident command, particularly in situations while attending to those suffering from mental illness and in a state of crisis.