This two-day course will provide a general understanding of the role, responsibilities and skills of a Crisis Negotiator for the Frontline Officers and Supervisors. Attendees will be trained in the concepts and philosophy of crisis negotiations, subject/suspect assessment, mental illnesses and how to manage people in crisis through de-escalation strategies.  The training will develop the attendee’s ability to recognize high risk situations, use defusing techniques, enhance active listening, call on effective communication skills and apply crisis negotiation techniques. Front Line Officers could benefit from the skills negotiators use in crisis intervention, de-escalation and critical communication.  The course will focus on instruction for attendees who will respond to incidents involving individuals experiencing mental illness, in a state of crisis or who may be suicidal.