Crisis Negotiation Techniques for First Responders Hosted by Durham College Oshawa Campus

October 14 9:00 AM - October 15 9:00 AM, 2023


Review concepts and techniques of crisis negotiation and crisis communication while dealing with the challenging and potentially violent interactions when encountering persons suffering from mental illness and in a state of crisis.

This course will be in person at Durham College, Oshawa ON campus and is open with seats available.

Canadian Critical Incident Inc. (CCII) has created a two-day Crisis Negotiation Techniques for First Responders Course based on the curriculum of the five-day CCII Crisis Negotiators Course. This two-day course will provide a general understanding of the role, responsibilities and skills of a Crisis Negotiator for the First Responders.

Attendees will be trained in the concepts and philosophy of crisis negotiations, subject/suspect assessment, mental illnesses and how to manage people in crisis through de-escalation strategies. The training will develop the attendee’s ability to recognize high risk situations, use defusing techniques, enhance active listening, call on effective communication skills and apply crisis negotiation techniques and strategies.

First Responders will benefit from the skills crisis negotiators use in crisis intervention, de-escalation and crisis communication. The course will focus on instruction for attendees who will respond to incidents involving individuals experiencing mental illness, in a state of crisis or suicidal.

This two-day course includes training material, certificate and instructed by a former Detective with 20 years experience as a Crisis Negotiator and 8 years as a Tactical Officer. To register open the below link.

The cost is $200.00 plus HST. Click here to register online.

For further information or registration issues email Tom Hart at or call 289.387.3250


October 14 9:00 AM - October 15 9:00 AM, 2023


Durham College School of Justice & Emergency Services


2000 Simcoe St. North Oshawa, Ontario

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