CCII has revised the two-day Crisis Negotiation Techniques for First Responders Course to reflect the recent changes to the Ontario Use of Force Model, with an emphasis on conflict resolution and de-escalation strategies and techniques, considering the subjects mental/emotional state.

Attendees will be trained in the concepts and philosophy of de-escalation, crisis negotiations, subject assessment, mental and emotional illnesses and how to manage people in crisis through de-escalation strategies. The training will develop the attendee’s ability to recognize high risk situations, use defusing techniques, enhance active listening, call on effective communication skills and apply crisis negotiation techniques and strategies.

This course will be in person at Durham College, Oshawa ON campus and is open with seats available.

First Responders will benefit from the skills crisis negotiators use in crisis intervention, de-escalation and crisis communication. The course will focus on instruction for attendees who will respond to incidents involving individuals experiencing mental or emotional illnesses and in crisis.

This two-day course includes training material, case studies, certificate and accomplished and experienced instructors. Registration is now open via Durham College website; see attached link.

https://durhamcollege.ca/academic-faculties/professional-and-part-time-learning/programs-and-courses/courses/course?subj=JUST&crse=1095&camp=O

The cost is $226.00