Advanced Crisis Negotiations for Front-Line Responders

March 28 8:30 AM - March 30 8:30 AM, 2023


CCII’s Advanced Crisis Negotiations for the Front-Line Responder is a 3-day training opportunity designed to provide continuing education, skills improvement, and increasing proficiency for the Front-Line Responder, which includes Police, Mobile Crisis Response Team members, Health Care / Social workers, support staff and Supervisors.

Upon completion participants will be able to:

  • Understand what happens physiologically and psychologically when subjects are agitated or in crisis.

  • Employ active listening skills to deescalate the subject and work towards lowering the intensity of the situation.

  • An advanced understand of terminology and the signs and symptoms of common mental illnesses and specific crisis negotiations and crisis communication strategies and techniques.

  • Use various techniques that are effective in getting the subject to think and act more rationally.

  • An advanced understanding and using crisis negation techniques and strategies to develop and maintain rapport.

  • Review the impact of trauma how it affects behaviour in a critical incident.

  • Move beyond basic verbal commands to actual problem-solving dialogue with persons in crisis.

  • Review the steps needed to effect behavioural change.

  • Review the benefits of active listening and empathetic response techniques.

  • Review and apply advanced Crisis Negotiation techniques to communicate with a person who is threatening to harm themselves or others.

  • Understand the potential benefits of slowing things down and using time to de-escalate.

Crisis Negotiation case studies use the power of example to teach negotiation strategies and critical incident response and examine the reality of high-risk incidents. Looking to past incidents where attendees can review what approaches the responders took, and how effective they were, will allow attendees to gain new insights into call dynamics.


March 28 8:30 AM - March 30 8:30 AM, 2023


Curve Lake First Nation Health Centre


38 Whetung St. E. Curve Lake, ON K0L 1R0

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