Professional communications and crisis negotiations are one of the most important elements when dealing with members of the public and persons in crisis. Confident and skilled communicators can quickly de-escalate tense and difficult situations while building trust and enhancing the overall image of your organization and your personal safety. These skills are more important now than ever before especially for any front-line responder. The Advanced Crisis Negotiations course for the Front-Line Responder provides students to the concepts and philosophies of crisis communications / negotiations and de-escalation techniques and strategies. It has been built on sound and proven principles from the law enforcement, academic and mental health communities. This training course will equip your team with the proper tools to deal with challenging, demanding, and volatile interactions through effective de-escalation techniques and applying crisis negotiations strategies. Understanding the concepts, which Police Crisis Negotiators use to de-escalate, build rapport, and move subjects who are agitated or in crisis, towards a positive behavioural change. They will gain further knowledge, concepts and techniques of crisis de-escalation, negotiation, suicide intervention and communicating with subjects suffering from mental illness and/or crisis. Day four will provide a review of the concepts and rational of the Critical Incident Stress Management process as it relates to the indigenous culture.