CCII’s Advanced Crisis Negotiations for the Front-Line Responder is a 3-day training opportunity designed to provide continuing education, skills improvement, and increasing proficiency for the Front-Line Responder, which includes Police, Mobile Crisis Response Team members, Health Care / Social workers, support staff and Supervisors.

Upon completion participants will be able to:

• Understand what happens physiologically and psychologically when subjects are agitated or in crisis.

• Employ active listening skills to deescalate the subject and work towards lowering the intensity of the situation.

• An advanced understand of terminology and the signs and symptoms of common mental illnesses and specific crisis negotiations and crisis communication strategies and techniques.

• Use various techniques that are effective in getting the subject to think and act more rationally.

• An advanced understanding and using crisis negation techniques and strategies to develop and maintain rapport.

• Review the impact of trauma how it affects behaviour in a critical incident.

• Move beyond basic verbal commands to actual problem-solving dialogue with persons in crisis.

• Review the steps needed to effect behavioural change.

• Review the benefits of active listening and empathetic response techniques.

• Review and apply advanced Crisis Negotiation techniques to communicate with a person who is threatening to harm themselves or others.

• Understand the potential benefits of slowing things down and using time to de-escalate.

Crisis Negotiation case studies use the power of example to teach negotiation strategies and critical incident response and examine the reality of high-risk incidents. Looking to past incidents where attendees can review what approaches the responders took, and how effective they were, will allow attendees to gain new insights into call dynamics.