Incident Command Scribe Course

Course Description

Canadian Critical Incident Inc. provides a four day Incident Command Scribe Course designed for operational scribes, both sworn and civilian, to support police leaders who are required to assume command of police operations in major incidents. The course will focus on instruction for members assigned to an operational support role as recorders for the Incident Commander. An IC scribe requires necessary knowledge, judgement and situational awareness essential to assist the Incident Commander and record the information during major incidents that require operational incident command

CCII’s Incident Command Scribe Course will provide education and training in importance of the scribe / recorder function in a major incident and introduce methods and best practices to develop record keeping skills. Scribes will follow the same accredited Major Incident Command curriculum instruction on incident response appropriate for low frequency / high risk, high stress environments where critical decision making is conducted with information and time limitations. This course will also allow the IC Scribe to gain an understanding of the requirements and responsibilities of the Command Triangle, Critical Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

Learning Objectives:
  • Understand the need to record and maintain current records of resource deployment for the effective command and control of the event

  • Understand & record the Commander’s decisions and rationale for action plan approvals

  • Assist with documentation of the incident, documenting revisions, and recording and following upon actionable items as required

  • Understand the roles, responsibilities and procedures of all members relating to a call for service requiring tactical intervention like a hostage, barricaded or suicidal person and other high risk events

  • Understand and support the IC whose responsibility it is to plan, direct and command operations in critical incidents

  • Understand how the IC will assess the need for resources and document all orders Assist in establishing an effective command post

  • Demonstrate effective critical decision making skills

  • Record and assist with dissemination of operational plans

  • Understand Major Incident Command procedures for all responding personnel including the Crisis Negotiating Team, Tactical Team, Command Post, S.M.E.A.C., Scene Management, supporting resources and terminology

  • Understand the theory of NRA (Necessary/Risk Effective/Acceptable) decision making rationale during critical incidents and what reaction strategies mean in order to document accurately

  • Understand concepts and techniques of crisis negotiations, subject assessment, suicide intervention and communicating with subjects in a hostage / barricade situation in order to document accurately

  • Explain the roles and the responsibilities of a scribe within Emergency Management (IMS) response

  • Manage the physical requirements of a command post whether formal or ad hoc including managing and updating incident command situation boards using SMEAC

  • Recognize and record pertinent information using a standardized process (Scribe Log provided)

  • Generate scribe logs while applying best practices for record keeping

  • Understand How, When and Why to Make Notes

  • Be able to apply their organization’s record policies and Privacy and Confidentiality legislation to record keeping and understand document retention

  • Assist with After Action Reports and the understand the importance of scribe documentation

  • Learn what to expect during an investigation, Inquiry, Inquest or Discovery

  • Be able to complete efficient and standardized notes in a professional and credible manner

  • Organize documentation and assist the Incident Commander as an administrative and operational assistant

Attendees will participate in scenario-based training with classroom lectures and practical exercises. All students must successfully pass a final examination and scenario evaluation. CCII will partner with local Incident Commanders, Tactical Units, Crisis Negotiator Units and other emergency resources to ensure that your organization receives training within their own policy and response capacities.


This four day course is taught by a former senior police officer who has experience as a Critical Incident Commander and has 20 years’ experience as a Crisis Negotiator. Inspector Monique Rollin (ret.) has developed and provided Emergency Operations Centre Scribe training for the Ontario Association of Emergency Managers and Office of the Fire Marshal and Emergency Management Ontario. Monique has successfully trained over 400 scribes in various emergency management capacities.

As Vice President and director of Training for CCII, she provides Major Incident Commander training, Crisis Negotiator training and trains police communicators and other first responders in Crisis De-escalation and Major Incident Response. Monique is experienced and trained in Incident Command IMS (Ontario), ICS International Response (International Mass Casualty Disaster), ICS-400: Advanced ICS, G-191 Incident Command System/Emergency Operations Center Interface, IS-701.A: NIMS Multiagency Coordination System (MACS), International Crisis Negotiations and Crisis Communications.

Course Rate:

Please contact CCII for a course rate. CCII can provide this training to you as a host organization. Contact CCII to learn how we can assist host agencies in offsetting costs by inviting participants from other approved organizations to participate and significantly reduce your course costs.


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