Advanced Crisis Negotiations Course

CCII has revised this course to reflect the recent changes to the Ontario Use of Force Model, with an emphasizes on conflict resolution and de-escalation strategies and techniques, considering the subjects mental/emotional state. Having confident and skilled communicators can quickly de-escalate tense and difficult situations while building trust and enhancing the overall image of your organization and your personal safety. These skills are more important now than ever before especially for police and front-line responders.

The three day Advanced Crisis Negotiations course provides students to the concepts and philosophies of crisis communications / negotiations and de-escalation techniques and strategies. It has been built on sound and proven principles from the law enforcement, academic, mental health communities as well as coroner’s inquests. This training course will equip your team with the proper tools to deal with challenging, demanding, and volatile interactions through non-violent crisis negotiations and intervention.

Learning Objectives Students will learn advanced skills Crisis Negotiators use to de-escalate, build rapport, and move subjects who are agitated or in crisis, towards a positive behavioral change. They will gain further knowledge, concepts and techniques of crisis de-escalation, negotiation, suicide intervention and communicating with subjects suffering from mental illness, addictions and in crisis. Attendees will review the use of active listening skills in a way that contextualizes their experiences. The Advanced Crisis Negotiations will make students better service providers and overall better communicators and negotiators. The training aids in the reduction of high-risk situations and incidents escalating towards violent outcomes. Students will learn to communicate using empathy and a trauma informed approach, where applicable, all while employing crisis de-escalation techniques. This will include scripted job specific scenarios, relevant case studies for all students to participate and apply crisis negotiations techniques and strategies when responding to high-risk calls. There will be a review relating to personal resilience considerations with a case study. This course will include relevant case studies and personal experiences to demonstrate the need for continuing training, managing people in crisis and the reality and dynamics of high-risk incidents. The CCII Crisis Negotiators course has instructed members of several police services such as South Simcoe P.S., Windsor P.S., Woodstock P.S., Stratford P.S, York Regional P.S., Toronto Police - ETF, Niagara Regional P.S. Durham Regional P.S, Peterborough P.S and the Greater Sudbury P.S.