Crisis Communications and Negotiations for Front – Line Responders with Indigenous Lense Approach

Professional communications and crisis negotiations are one of the most important elements when dealing with members of the public and persons in crisis. CCII has developed this course to include a braided learning approach that includes both traditional and western approaches to care. Looking at how to support an individual in crisis with traditional approaches and techniques as well as western approaches to create a holistic care model. Having confident and skilled communicators can quickly de-escalate tense and difficult situations while building trust and enhancing the overall image of your organization and your personal safety. These skills are more important now than ever before especially for any front-line responder. This unique training opportunity includes a variety of learning techniques and applications for all styles of learning. The Crisis Communications and Negotiations for Front – Line Responders with Indigenous Lense Approach is applicable for all individuals in front line, working in mental health, addictions, managerial or supervisory roles. Understanding the concepts and philosophies of crisis communications, de-escalation, negotiations, rapport building techniques and strategies will equip your team with the proper tools to deal with challenging, demanding, and volatile interactions through effective communications and negotiations. Learning Objectives: Participants will learn advanced crisis communications and negotiation skills to de-escalate, build rapport, and move the individual in crisis towards a positive behavioural change. Participants will also examine high-risk indicators, potential threats, situational awareness review safety planning and personal safety tips when working as a team and one-on-one. CCII’s Crisis Communications and Negotiations for Front-Line Responders with Indigenous Lense Approach is a 3-day training opportunity designed to provide continuing education, skills improvement, and increasing proficiency for the Front-Line Responder, which includes Mobile Crisis Response Team members, Health Care / Social workers, support staff and Security professionals.