Crisis Communications and Negotiations for Front – Line Responders with Indigenous Lense Approach

Professional communications and crisis negotiations are one of the most important elements when dealing with members of the public and persons in crisis. CCII has developed this course to include a braided learning approach that includes both traditional and western approaches to care. Looking at how to support an individual in crisis with traditional approaches and techniques as well as western approaches to create a holistic care model. Having confident and skilled communicators can quickly de-escalate tense and difficult situations while building trust and enhancing the overall image of your organization and your personal safety. These skills are more important now than ever before especially for any front-line responder.

This unique training opportunity includes a variety of learning techniques and applications for all styles of learning. The Crisis Communications and Negotiations for Front – Line Responders with Indigenous Lense Approach is applicable for all individuals in front line, working in mental health, addictions, managerial or supervisory roles.

Understanding the concepts and philosophies of crisis communications, de-escalation, negotiations, rapport building techniques and strategies will equip your team with the proper tools to deal with challenging, demanding, and volatile interactions through effective communications and negotiations.

Learning Objectives:

Participants will learn advanced crisis communications and negotiation skills to de-escalate, build rapport, and move the individual in crisis towards a positive behavioural change. Participants will also examine high-risk indicators, potential threats, situational awareness review safety planning and personal safety tips when working as a team and one-on-one.

CCII’s Crisis Communications and Negotiations for Front-Line Responders with Indigenous Lense Approach is a 3-day training opportunity designed to provide continuing education, skills improvement, and increasing proficiency for the Front-Line Responder, which includes Mobile Crisis Response Team members, Health Care / Social workers, support staff and Security professionals.

Upon completion participants will be able to:

• Understand what happens physiologically and psychologically when subjects are agitated or in crisis with an indigenous approach Employ active listening skills to de-escalate the subject and work towards lowering the intensity of the situation

• A review of the terminology and the signs and symptoms of common mental illnesses and specific crisis negotiations and crisis communication strategies and techniques

• Review common psychological disorders – Psychosis (schizophrenia) Mood disorders (depression) Personality disorders (antisocial, borderline, anxiety, PTSD)

• An understanding and using crisis communication skills, crisis negotiation techniques and strategies when managing a person suffering from a psychological disorder and in crisis

• Review in detail communicating with those struggling with addictions and in crisis Use various techniques that are effective in getting the subject to think and act more rationally while building a rapport

• Participants will be able to create holistic care plans with individuals in crisis while utilizing traditional knowledge.

• Participants will be able to reduce potential conflicts, and build on their problem-solving abilities using active listening skills while assessing for any potential threats to safety

• Review and understand the elements of a high-risk incident and the dynamics Review personal safety planning and enhance situational awareness

• Crisis Negotiation case studies use the power of example and experiences to teach crisis communication / negotiation strategies and critical incident response and examine the reality of high-risk incidents. Looking to past incidents where students can review what approaches the responders took, and how effective they were, will allow attendees to gain new insights into call dynamics

CCII’s Crisis Communications and Negotiations for Front-Line Responders with Indigenous Lense Approach is a 3-day training opportunity designed to provide continuing education, skills improvement, and increasing proficiency for the Front-Line Responder, which includes Mobile Crisis Response Team members, Health Care / Social workers, support staff and Security professionals.