Major Incident Response, Crisis Communications and De-escalation for Police Communicators London Police Service

November 19, 2021 12:00 AM


This one day training course is designed to assist police communicators understand and deal with individuals who are suffering mental illness or in a state of crisis. Communicators play an important role in major incidents and this course will allow them to gain an understanding of the requirements and responsibilities of the Command Triangle, Critical Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

Attendees will gain a general understanding of the role and responsibilities of all those involved in the Command Triangle at a Critical Incident. They will examine the roles of the Crisis Negotiators and Tactical Teams; understand tactical response plans and appreciate how to support the mission statement enhancing police accountability.

Attendees will learn that crisis intervention strategies like those used by Crisis Negotiators during a potential high risk incident that may aid in stabilizing the situation. Verbal de-escalation techniques will be studied that may reduce the immediacy of the threat so that more time, options, and resources can be called upon to resolve the situation.

Attendees will learn many of the same skills Crisis Negotiators use to de-escalate, build rapport, and move the subject in agitation/crisis towards rational communication that benefits everyone involved. This course will review the concepts and techniques of crisis negotiations and subject assessment, suicide intervention and communicating with subjects suffering from mental illness and in a state of crisis.

Contact Monique Rollin @ CCII for more information on availability


November 19, 2021 12:00 AM

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