Crisis Communications and De-Escalation for Police Communicators

April 7 5:00 AM - April 10 5:00 AM, 2020


This one-day course will be hosted by the St. Thomas Police Service for three days, to accommodate the number of attendees. This course is designed to help Police Communicators understand and deal with individuals who are suffering from mental illness or in a state of crisis. Attendees will

These three one-day courses will be hosted by the St. Thomas Police Service on April 7th, 8th and 9th 2020.

Attendees will learn many of the same skills Crisis Negotiators use to de-escalate, build rapport, and move the subject in agitation/crisis towards rational communication that benefits everyone involved. This course will review the concepts and techniques of crisis negotiations and de-escalation, subject assessment, suicide intervention and communicating with subjects suffering from mental illness and in a state of crisis.  Students will gain an understanding of major incident response, responsibilities of the Command Triangle, Critical Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

For more information or to register please contact Tiffany Terpstra. The cost of the course is $150.00 for the host agency. Coffee, morning snacks and lunch will be provided on-site.  


April 7 5:00 AM - April 10 5:00 AM, 2020


St. Thomas Police Service


45 Caso Crossing St. Thomas, On N5R 0G7

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