These two one-day courses will be hosted by the Amherst Police Department on 24 Sept 2021. Attendees will learn many of the same skills Crisis Negotiators use to de-escalate, build rapport, and move the subject in agitation/crisis towards rational communication that benefits everyone involved. This course will review the concepts and techniques of crisis negotiations and de-escalation, subject assessment, suicide intervention and communicating with subjects suffering from mental illness and in a state of crisis.  Students will gain an understanding of major incident response, responsibilities of the Command Triangle, Critical Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents. Contact Amherst PD Deputy Chief Tim Hunter for information. THunter@amherst.ca