Crisis Communication and De-escalation for Police Communicators Canceled due to Covid

November 15, 2020 8:00 AM - 4:00 PM


These one day training courses will be hosted by Kingston Police Service on Sunday, 15 November 2020 and Saturday, 21 November 2020 to facilitate scheduling. This one day training course is designed to assist police communicators understand and deal with individuals who are suffering mental illness or in a state of crisis. Communicators also play an important role in major incidents and this course will allow them to gain an understanding of the requirements and responsibilities of the Command Triangle, Critical Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

Learning Objectives:

Attendees will learn that crisis intervention strategies like those used by Crisis Negotiators during a potential high risk incident that may aid in stabilizing the situation. Verbal de-escalation techniques will be studied that may reduce the immediacy of the threat so that more time, options, and resources can be called upon to resolve the situation. Attendees will learn many of the same skills Crisis Negotiators use to de-escalate, build rapport, and move the subject in agitation/crisis towards rational communication that benefits everyone involved. This course will review the concepts and techniques of crisis negotiations and subject assessment, suicide intervention and communicating with subjects suffering from mental illness and in a state of crisis. Attendees will also learn how trauma affects the brain and the ability to comprehend and communicate. They will learn to become more effective listeners which in turn will make individuals better customer service providers and overall better communicators. The training will aid in the reduction of high risk situations and incidents of escalating violence which may, in some instances, reduce the need for use of force interventions. Attendees will gain a general understanding of the role and responsibilities of all those involved in the Command Triangle at a Critical Incident. They will examine the roles of the Crisis Negotiators and Tactical Teams; understand tactical response plans and appreciate how to support the mission statement enhancing police accountability should they become involved with the subject, victim or witnesses. Attendees will learn the difference between tactical and crisis communications and the need to gather and communicate critical information while employing crisis de-escalation techniques.


Sgt. Chris Bracken


November 15, 2020 8:00 AM - 4:00 PM


705 Division Street Kingston, ON K7K 4C2

Get Directions

Don't see a course you're interested in?

CCII offers a wide variety of accredited courses. Browse through our entire catalogue and book the one that’s right for your organization.

Browse Course Catalogue

Canadian Critical Incident Inc.

© Canadian Critical Incident Inc. 2023. All Rights Reserved.