Crisis Negotiators Course - Recertification Only

This event is for the 3-day recertification course only. To register for the full 5-day course please click here

The Canadian Critical Incident Inc. will be hosting a Crisis Negotiators and Recertification Course. The five-day course will be accredited by the Ministry of Community Safety & Correctional Services through the Ontario Police College and South Simcoe Police Service.

This five-day Crisis Negotiators and Recertification Course will provide a current and a comprehensive understanding of the role and responsibilities of a Crisis Negotiator.

Crisis negotiators are faced with the pressure to manage high-risk incidents as a critical part of the Command Triangle while communicating with persons in crisis and assisting the direction of major incidents. Negotiating with a hostage, barricaded, or suicidal person is among the most impactful and difficult tasks a police officer or frontline mental health worker will encounter.

This course will review the Incident Command Triangle, respective roles and responsibilities, and the need for a coordinated effort to resolve the incident with minimal tactical intervention. Concepts and philosophy of crisis negotiations, subject/suspect assessment, mental illnesses and how to manage the behaviour of people in crisis will be reviewed to develop the Negotiator’s ability to use negotiation techniques, enhance active listening, effective communications skills and apply crisis negotiation strategies.

CCII welcomes Dr. Mini Mamak, Forensic Psychologist to the course to discuss the value of having the expertise to consult with the command team to support the Incident Commander and Crisis Negotiation Team. Dr. Mamak will review common mental illnesses and the challenges of negotiating with those suffering from a mental illness and in a state of crisis.

The recertification course is three days, starting on Wednesday, October 23, 2019, to Friday, October 25, 2019.  

The cost for the recertification course is $700.00.

To successfully complete this course the student will be required to pass a written test (75% pass) and participate and pass a scenario-based training exercise and 100 % class attendance.

The course will be held at Georgian College, Barrie Campus, 1 Georgian Dr., Barrie ON L4M 3X9, on October 21 to 25, 2019.

The cost of this Ministry accredited course is $900.00 for the five days and $700.00 for the three-day recertification.

Register online, with options to pay by credit card or cheque.

Arrangements have been made for a course discounted rate of $115.00 per night, including breakfast at the Four Points by Sheraton Barrie, located at 60 Bryne Drive Barrie. Email for this discounted rate.

Course Instructors

Tom Hart, President, CCII

Monique Rollin, Detective Inspector (ret). Vice President and Director of Training CCII

Steve Wilson, Staff Sergeant, South Simcoe Police Service

Dr. Mini Mamak, Forensic Psychologist

Learning Objectives

Upon completion students will:

·     Understand and employ concepts and techniques of crisis and hostage negotiations, subject assessment, suicide intervention and communicating with subjects, who are expressively violent and suffering from mental illness or in a state of crisis.

·     Enhance their ability to identify communication behaviours, use active listening skills and use techniques to create dialogue. They will understand when to apply these techniques while communicating with subjects suffering from a mental illness and/or in a state of crisis.

·     Be able to recognize the characteristics and have a basic understanding of mental illness including depression, schizophrenia, antisocial and borderline personality disorders and apply the appropriate crisis negotiation techniques and communication strategies.

·     Know the meaning of the Expressive and Instrumental Criminal as it pertains to subject assessment. Students will be able to assess characteristics and learn how to recognize and apply the appropriate crisis negotiation techniques.

·     Understand the elements and meaning of the Police Mission Statement and operational objectives. Understand Major Incident Command procedures for all responding personnel including the Crisis Negotiating Team, Tactical Team, Command Post, Scene Management, internal and external resources and terminology. Understand and apply their roles and responsibilities as a Crisis Negotiator through a coordinated effort to achieve a peaceful resolution.

·     Understand the use of third-party intermediaries and interpreters as an asset to the crisis negotiating team, as well as recognizing their demands, deadlines, and successfully negotiating through them.

·     Via the host police service, receive a Ministry Accreditation and certified if successful. Ministry certification is valid for three years.


Please see the attached schedule under More Details or click here.

The class times are 8:00 AM to 4:00 PM.

Learn More

For further information contact Tom Hart at or

Monique Rollin V.P. and Director of Training at


Starts October 23, 2019
Ends October 25, 2019
Venue Georgian College, Barrie Campus
Address Georgian College, Barrie Campus, 1 Georgian Dr., Barrie ON L4M 3X9

More Details


Price $700.00