Major Incident Commanders Course (with IMS / ICS)

Course Description


Canadian Critical Incident Inc. provides a Major Incident Commanders course for Duty Officers / Initial Incident Commanders for police organizations in Canada. Your agency will partner with CCII to develop this five-day course to provide Duty Officers / Major Incident Commanders with a customized training course designed for police leaders who are required to assume command of police operations in major incidents, with the knowledge and skills essential to the effective response, planning, and supervision of operations in a crisis situation.

The course will focus on instruction for members at the Incident commander / duty officer responsibility level to gain the necessary knowledge and judgement essential to effectively plan and direct operations in major incidents like a high level search, public order events, high risk events requiring tactical intervention and major events/disasters that affect public safety.


CCII’s Incident Command Course will provide education and training in Critical Incident Response for Duty Officers/Incident Commanders for your organization.  Incident Response / Major Incident Command training is a form of instruction appropriate for low frequency / high risk, high-stress environments where critical decision making is conducted with information and time limitations. The role of the Incident Commander will be to analyze the situation and manage the incident taking into account the complexity of a single incident and to assume Incident Command until relieved (if possible).

Police agencies recognize there is a need to provide and maintain ongoing education and training to meet requirements under the Ontario Police Services Act and O. Reg. 3/99. CCII supplies training for police organizations for four main incident categories that relate to Incident Response / Major Incident Command: ·       High-Risk Incidents ·       Search for Vulnerable Missing People ·       Public Order (disorder) Events ·       Major Events/Disasters (IMS or ICS)

CCII recognizes that training is not necessarily associated with a police rank, rather to the role the individual is within your organization and provides the training to assist with the knowledge, skill, ability, judgement and authority to perform that task given the supervisory assignment. This course will also allow commanders to gain an understanding of the requirements and responsibilities of the Command Triangle, Major Incident Commander, Crisis Negotiating Team, Tactical Team, Command Post, and Scene Manager in order to understand their own critical roles and responsibilities and become part of the communal team effort and effective resolution of critical incidents.

Learning Objectives

Attendees will assume roles as Incident Commanders and learn skills including dealing with the media, risk mitigation and action criteria, leading the incident command triangle, commanding tactical units, EDU, Public Order Units, Emergency Medical Response personnel and frontline responders.  

  1. Construct and maintain a framework/plan to guide decision making for the effective execution of the action plan.

  2. Employ resources required for the effective command and control of the event within their scope of authority using SMEAC

  3. Analyze the current effectiveness of scene management against their established decision-making framework, revise as required as they assume command and control.

  4. Differentiate amongst the evidence/data provided from the various support units to determine an effective plan of action.

  5. Discriminate amongst multiple communications available and determine appropriate dissemination of information for safe and effective scene management. (Communicating up, down and laterally).

  6. Outline strategies to ensure the safety of all during and after the event.

  7. Identify and create strategies that address actual or potential risk factors both internal or external that can compromise incident response. 

Course Incident Management System (IMS) modules will also include: 
  • Principles and Concepts of Ontario’s Incident Management System or ICS

  • IMS Functions, Roles, Responsibilities & Organization

  • Command of a Simple Incident

  • Incident Action Planning for Disaster / Emergency Events

  • Resource Management (Operational and Support Resources)

  • Internal Information Management

  • External Information Management  

Upon completion participants will also be able to: 
  • Understand the roles, responsibilities, and procedures relating to a call for service relating to a hostage, barricaded or suicidal person

  • Understand how to plan, direct and command operations in critical incidents

  • Understand the nature of incidents and react to subject assessment 

  • Understand how to assess the need for resources and order all required resource

  • Establish an effective command post and command structure

  • Demonstrate effective critical incident decision making 

  • Identify criminal investigative requirements and authorities 

  • Execute and complete operational plans, initiate and approve major action plans U

  • Understand Major Incident Command procedures for all responding personnel including the Crisis Negotiator Team, Tactical Team, Command Post, S.M.E.A.C., Scene Management, resources, and terminology 

  • Understand the theory of NRA (Necessary / Risk Effective / Acceptable) and critical decision making models during critical incidents 

  • Take command of major incidents using the ICEN and CLEAR reaction strategies

  • Understand and employ concepts and techniques of crisis negotiations, subject assessment, suicide intervention and communicating with subjects in a hostage/barricade situation, who are expressively violent, suffering from mental illness or in a state of crisis

  • Call for, manage and deploy internal and external resources to a critical incident

Attendees will participate in scenario-based training with classroom lectures and practical exercises. All students must successfully pass a final exam and scenario evaluation. CCII will partner with local Tactical Units, Crisis Negotiator Units, and other emergency resources and experts to ensure that each organization receives training within their own policy and response capacities.  

This course is lead taught by a former senior police officer who has experience as a Critical Incident Commander and Tactical Commander and has 20 years’ experience as a Crisis Negotiator. As Vice President and Director of Training for CCII, Insp. (ret) Monique Rollin provides Major Incident Commander training accredited by the Ministry of the Solicitor General, Crisis Negotiator Instruction and trains police communicators, incident command scribes and other first responders in Major Incident Response and Crisis De-escalation. Monique is experienced and trained as an Incident Commander (US Coast Guard), Incident Command IMS (Ontario), ICS International Response (International Mass Casualty Disaster), ICS-400: Advanced Command ICS, G-191 Incident Command System/Emergency Operations Center Interface, IS-701.A: NIMS Multiagency Coordination System (MACS), Crisis Negotiations and Crisis Communications.  Subject matter experts and guest lecturers will be invited to the training to assist in this high level learning environment.


It is strongly recommended that registrants have completed the IR 100, ICS 200 or IMS 200 Basic Incident Management System and/or advanced incident management training, and/or equivalent.

Course Rate

Please contact CCII for a course rate. CCII can provide this training to you as a host organization. Contact CCII to learn how we can assist host agencies in offsetting costs by inviting participants from other approved organizations to participate and significantly reduce your course costs.

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